Returns, Cancellations & Refunds

Returns, Cancellations & Refunds policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations

Cancellations will only be considered if the request is made before the order starts processing. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. 

In case of receipt of damaged or defective items, please report to our customer service team at contact@a2s2labs.in along with the order id, contact information, photos/videos of the damaged/incorrect item. The request would be entertained once we have checked and determined the same at our own end. This should be reported within 1 day/24 hours of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 days/24 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. 

In case of any refunds approved by A2S2 Labs, it will take 15 days for the refund to be processed to you.

Returns

We offer exchange / refunds within first 1 day/24 hours from the date of your delivery. We accept returns upto 1 day. In order to become eligible for a return or an exchange,

(i) the purchased item should be damaged.

or

(ii) the item must be different from what you ordered. 

For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

If approved we will provide a replacement for the damaged/exchanged product within 15 days after approval(We will deliver the product in 15 days). In case of any refunds approved by A2S2 Labs, it will take 15 days for the refund to be processed to you.